Tsvetelina Mihaylova
Tsvetelina Mihaylova has been in the Insurance industry for more than 25 years. Her first company was Bulstrad Insurance, now part of Vienna Insurance group, then she was part of the leading team of HDI, Tokuda Health Insurance and Bulgaria Insurance.
At present Tsvetelina Mihaylova is CEO and and Chairperson of the Management board of Axiom Insurance Company, part of a large Bulgarian investment group.
AXA
We have recently been pleased to be able to offer the services of AXA PPP healthcare, UK private medical insurance provider, part of the AXA group of companies which has been active on the Bulgarian market for the past ten years.
Core business
Axiom Insurance Company is a multi-line insurer, part of one of the leading investment players in Bulgaria. The company has been operating on the insurance market since 1997 in the field of health and non-life insurance.
Axiom Insurance Company’s launch of AxiHealth Global international health solutions, supported by AXA, marks a significant expansion in the health product line, set to provide comprehensive health coverage on a global scale. With a focus on accessibility and extensive coverage, AxiHealth Global is poised to meet the diverse healthcare needs of customers worldwide. The international health product is supported by one of the world’s largest and most experienced insurance providers and enhances Axiom range of health products by introducing new levels of cover globally. This move reflects a growing trend in the insurance industry to offer more inclusive and wide-ranging health services, addressing the complexities of global health demands.
AxiHealth Global not only diversifies the company’s offerings but shall ensure as well more active penetration both in the segments of corporate groups as well as individual customers seeking global medical solutions and positions itself as a competitive player in the international health insurance market, catering to the demands of a mobile and globally oriented clientele.
Market presence in Bulgaria
Sofia is Axiom’s core market, complemented by a strong presence through regional representatives in Varna, Burgas, Plovdiv, and Rousse, and an expanding network of trusted brokers and partners nationwide. As a company we strive to provide the best insurance solutions, products and experience in Bulgaria and abroad.
Through AXA PPP healthcare we offer individual and corporative international healthcare plans. Members gain the advantage of direct access to an expansive network of over 1.9 million+ medical providers through AXA Select Network and Axiom local network. This network includes premier hospitals and clinics across Bulgaria, Europe, and globally, ensuring that members receive top-tier medical care wherever they are. Such comprehensive plans are designed to provide peace of mind and seamless medical support to individuals navigating health care needs at home or abroad. We have expats and customers working in foreign companies and members who know AXA as a global player for health insurance. They come to us since they know the products from other countries.
Yet AXA is not one of the most popular brands in Bulgaria, since it has never really had any traditional presence in Bulgaria, unlike Allianz, Generali, VIG or Uniqa. On the other hand, expats and people who have worked abroad for many years know AXA very well and appreciate our experience and high-quality services. Insurance professionals and brokers also know the name.
Innovative products
What makes us different from many other insurance companies are the substantial efforts to innovate our processes and products to achieve revenue growth and high level of customer satisfaction, irrespective of their business field or scale.
At Axiom, we are working hard and are firmly committed to keeping pace with technological advancements in order to offer our clients modern, flexible, and convenient solutions tailored to their evolving needs and expectations. We target modern consumers seeking fully digital insurance solutions that deliver exceptional value for money. With round-the-clock accessibility and a seamless online experience, backed by our strong financial heritage and trusted reliability, we offer every customer both convenience and peace of mind.
Growth
Axiom Insurance Company continues to be one of the most dynamically growing in the market and consolidates its position by delivering strong financial results, offering innovative insurance solutions, high quality services and a responsible attitude towards its customers. According to the final data released by the FSC, the company’s gross premium income achieved a year-on-year growth of 120.5% in 2024, outperforming the market growth. The company reaffirms its high capital position with a Solvency Ratio of 127% by the end of 2024.
At the same time, being a small to medium insurer in Bulgaria, this allows us to be flexible, fast-reacting, innovative and are well-developed in online sells and services.
UK connection
We see ourselves as the chosen official partner of AXA PPP healthcare in Bulgaria.
The opportunity to have close professional contacts between the BBCC and the British Embassy is a huge advantage. We have met a wide range of great professionals, personalities, and managers with huge experience in different fields.
At the same time, our membership in the BBCC is incredibly positive, since it helps expand our vision, contacts and circle of communication, friends, clients, and partners. We are part of society and friends with a great value and we share the same principles and understanding of business and mutual partner relationships.